Ask Us
Account Services: 604.925.7404 | accounts@westvanlibrary.ca
Information Desk: 604.925.7403 | info@westvanlibrary.ca
Technology: 604.925.7405 | tech@westvanlibrary.ca
Youth Services: 604.925.7408 | youth@westvanlibrary.ca
Whether you have a question, need a recommendation, or want help using your device, we are here to provide assistance.
Frequently Asked Questions
If you can come to the Library, visit the Account Services Desk. Please bring with you a piece of photo ID and proof of address. For children under the age of 12, a parent or guardian’s signature is necessary. You can also sign up for a WVML card online.
You may have up to 50 items checked out at any given time. For more about loan periods and renewing and returning items, click here.
Check out and download ebooks and audiobooks from OverDrive/Library2Go. Learn more about ebooks and audiobooks here.
For device help, you can call us at 604.925.7405 or email tech@westvanlibrary.ca. We also offer Device Clinics via Zoom or over the phone.
Read in languages other than English and view films from around the world here or search the catalogue.
You can suggest a purchase online or at the Information Desk in the Library.
The Library has public computers, printers, a multimedia studio, and more. We lend video tablets, ereaders, Virtual and Augmented Reality kits, Raspberry Pi kits, and more. To learn more about what we are currently offering for borrowing or in-Library use, visit our Computers & Technology page.
Everyone can enjoy our collections, computers, programs, and physical spaces. We also bring materials to patrons who are unable to travel to the Library. Learn more on our Accessibility & Assistive Services page.
The Library has subscribed to several online encyclopedias, journal indexes, and other reference resources on your behalf. You can browse recommended resources by topic or search for a specific database. Visit our Online Courses page for more information on Lynda, Mango Languages and more.