Ask us about...
Library cards and accounts: 604.925.7404 | circulation@westvanlibrary.ca
Information and recommendations: 604.925.7403 | info@westvanlibrary.ca
Technology: 604.925.7405 | tech@westvanlibrary.ca
Youth Services: 604.925.7408 | youth@westvanlibrary.ca
Accessible Services: 604.925.7437 | accessible@westvanlibrary.ca
Whether you have a question, need a recommendation, or want help using your device, we are here to provide assistance.
Frequently Asked Questions
How do I get a library card?
If you can come to the Library, visit the Help Desk. Please bring with you a piece of photo ID and proof of address. For children under the age of 12, a parent or guardian’s signature is necessary. You can also sign up for a WVML card online.
What are the limits on borrowing materials?
You may have up to 100 items checked out at any given time. For more about loan periods and renewing and returning items, click here.
How do I check out ebooks and audiobooks?
How do I get an ebook on my tablet or ereader?
For device help, you can call us at 604.925.7405 or email tech@westvanlibrary.ca. We also offer one-on-one Device Clinics .
How do I search for books or materials in other languages?
Read in languages other than English and view films from around the world here or search the catalogue.
Can I ask you to order a book (or other material) you don't have?
Yes! You can suggest a purchase online or at the Help Desk in the Library. You can also request materials via Interlibrary Loan.
What technologies are available to borrow or use in the Library?
The Library has public computers, printers, a Recording Studio, and more. We also lend technology including Chromebooks, microphone kits, multilingual keyboards, and more. To learn more about what we are currently offering for borrowing or in-Library use, visit our Computers & Technology page.
What services do you offer for people with disabilities?
Everyone can enjoy our collections, computers, programs, and physical spaces. We also bring materials to patrons who are unable to travel to the Library. Learn more on our Accessible Services page.
What online resources do I have access to through the Library?
The Library has subscribed to several online encyclopedias, journal indexes, and other reference resources on your behalf. You can browse recommended resources by topic or search for a specific database. Visit our Online Courses page for more information on Lynda, Mango Languages and more.
Do you have spaces to rent?
Yes! Learn more on our Room Rentals page.
Can I donate books to the Library?
The Library does not accept donated materials. See our Donate Materials page for a list of community spaces and organizations that do accept book donations.