Our doors may be closed to public visits, but our staff are working hard to get you the materials you want. We're so happy to be taking personalized orders to get you the materials you miss with Library Takeout! Just place a hold as you normally would and wait for an email notification alerting you that your items are ready for pickup.
We're here to keep you reading, listening and watching during this challenging time.
how it works
1. Place a hold using the Library catalogue or by calling 604.925.7400.
You may place up to 10 items on hold at a time. Have more than 10 items on hold? Move some to your For Later Shelf in Bibliocommons so you don't forget about them!
Not sure what you want to borrow? Contact us on LibraryConnect and we'd be happy to help!
2. Wait for an email from us alerting you that your items are ready for pickup.
Your items are only ready for pickup when you've received an email from us. Once ready, your items will be held for two weeks. Our pickup and book return hours are Monday – Saturday, 10 a.m. – 5:30 p.m.
In order to maintain physical distancing while providing this service, we have a limited number of staff in the Library each day. We have also extended deadlines and will be leaving any returned items for a period of 72 hours before returning them to the shelves for the safety of our staff and patrons. This means there will be delays in fulfilling your holds. We appreciate your patience.
3. Once you've received the email, pick up your items from the front entrance of the Library.
Don't forget your library card!
We recommend combining your trip to the Library with a trip to the grocery store or other essential location. Please do not come to the Library if you are sick.
Please follow the directions posted outside the Library and practise physical distancing by keeping two metres away from others. You may be asked to wait outside, as we will only be serving one person inside the front entrance at a time. The interior of the Library facility remains closed at this time.
4. Enjoy your items! You can return them during our hours of operation.
We have waived all overdue fees and have extended loan periods, but you are welcome to return items during our pickup hours: Monday – Saturday, 10 a.m. – 5:30 p.m.
Contact us on LibraryConnect: